Last updated: September 16, 2026
We want you to be satisfied with your purchase. This policy explains returns, exchanges, and refunds for orders placed through evermontcrest.shop.
30-Day Return Period
You may request a return within 30 days after the date your order is delivered. To qualify, the item must be unused, unworn, unwashed, undamaged, and in its original condition with all tags, accessories, manuals, and original packaging. You must provide the order number and proof of purchase.
Start a Return
Email hifather168@outlook.com before sending any item back. Include your order number, the item you wish to return, the reason for return, and photographs where the item is damaged or incorrect. We will provide the applicable return address and instructions. Returns sent without prior authorization may be refused.
Return Shipping
For change-of-mind, sizing, preference, or other non-defect returns, the customer is responsible for return shipping costs and any related duties or charges. Original shipping charges are non-refundable unless required by law. If we sent the wrong item or the item arrived damaged or defective, contact us promptly; after verification, we will arrange or reimburse reasonable return shipping.
Non-Returnable Items
For hygiene, safety, or customization reasons, we cannot accept returns of personalized or custom-made products, gift cards, final-sale items clearly marked as such, or sealed personal-care or hygiene goods once opened, except where the item is faulty or applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
Inspect your order upon delivery and contact us as soon as possible if an item is damaged, defective, or incorrect. Please retain the item and packaging while we assess the claim. We may offer a replacement, refund, or another remedy required by law.
Exchanges
The fastest way to obtain a different item is to return the eligible item and place a new order after your return is approved. Availability is not guaranteed.
Refunds
After receiving and inspecting the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank or card processing times vary and may take additional business days. We may deduct loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law.
Order Changes and Cancellations
Contact us promptly if you need to change or cancel an order. We cannot guarantee cancellation after processing or dispatch has begun. If the order has shipped, the standard return process applies.
Consumer Rights
This policy does not limit any mandatory consumer rights available under applicable law, including rights that may apply to consumers in the United Kingdom, European Economic Area, Australia, or North America.
Contact
KUARONGSHUKE LIMITED
RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG
Email: hifather168@outlook.com